phferry is committed to protecting the personal information of every player on our platform. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have over your own information under Philippine law.
Welcome to the phferry Privacy Policy. phferry ("phferry," "we," "us," or "our") operates the online gaming platform accessible at phferry.net and through the phferry mobile application (collectively, the "Platform"). We understand that your personal information is important to you, and we take our responsibility to protect it seriously.
This Privacy Policy describes how phferry collects, uses, stores, shares, and protects personal information provided by or collected from users ("you," "Player," or "User") of the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account on phferry or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Summary: phferry collects only the data necessary to operate the Platform, process transactions, verify your identity, and comply with legal obligations. We do not sell your personal information to third parties. Ever.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, phferry is the personal information controller responsible for the personal data collected through the Platform. phferry determines the purposes and means of processing your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact phferry's Data Protection Officer using the contact details provided in Section 14 of this Policy.
phferry collects the following categories of personal data from players and Platform users:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Yes — for KYC compliance |
| Contact Data | Email, mobile number, address | Yes — for account management |
| Financial Data | GCash, bank account, transaction history | Yes — for payment processing |
| Technical Data | IP address, device info, session logs | Automatic — for security |
| Communications Data | Support chat logs, feedback | When you contact us |
phferry collects personal data through the following means:
phferry does not collect sensitive personal information beyond what is strictly necessary for identity verification, age verification, and compliance with anti-money laundering regulations.
phferry uses the personal data we collect for the following purposes:
To create and maintain your phferry account, verify your identity and age, process your registration, and manage your account settings and preferences.
To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods. Financial data is used solely for transaction processing and fraud prevention — phferry does not store full payment credentials beyond what is necessary for processing.
To comply with applicable Philippine laws and regulations, including Know Your Customer (KYC) requirements, anti-money laundering (AML) obligations, and any reporting requirements imposed by regulatory authorities. phferry may be required to disclose personal data to government agencies or law enforcement in accordance with applicable law.
To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct on the phferry Platform. Technical and usage data is analyzed to identify suspicious patterns and protect the integrity of the Platform.
To respond to your inquiries, resolve complaints, and provide assistance with your phferry account. Communications data is retained to maintain a record of support interactions and improve service quality.
To monitor gaming activity and identify patterns that may indicate problem gambling behavior. phferry uses gameplay data to enforce deposit limits, session limits, and self-exclusion requests made by players through the Platform's responsible gaming tools.
To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the phferry Platform. This analysis is conducted on aggregated or anonymized data wherever possible.
To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. phferry may also send you promotional communications about new games, bonuses, and Platform updates, subject to your communication preferences. You may opt out of promotional communications at any time through your account settings.
phferry processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phferry does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
phferry engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support platform providers. These service providers are contractually bound to process your data only on phferry's instructions and in accordance with applicable data privacy laws.
phferry may disclose personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and gaming regulatory requirements.
In the event of a merger, acquisition, restructuring, or sale of all or part of phferry's business, your personal data may be transferred to the acquiring entity as part of that transaction. phferry will notify affected players of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
phferry may share your personal data with other third parties where you have given your explicit prior consent to such sharing.
Important: phferry never sells your personal data. Any third party that receives your data from phferry is contractually required to protect it and use it only for the specific purpose for which it was shared.
phferry retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary for legitimate business purposes. The following retention periods apply:
When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, phferry will securely delete or anonymize the data.
phferry implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While phferry takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. phferry cannot guarantee absolute security of your data. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phferry will notify you and the National Privacy Commission of the Philippines in accordance with applicable law.
You are also responsible for maintaining the security of your phferry account. Please use a strong, unique password and do not share your login credentials with anyone. Contact phferry support immediately if you suspect unauthorized access to your account.
phferry uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session state, and collect usage analytics. The following types of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
These cookies remember your preferences and settings — such as your preferred language and display options — to provide a more personalized experience on phferry.
phferry uses analytics cookies to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is used in aggregated form to improve Platform performance and user experience.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phferry Platform. Strictly necessary cookies cannot be disabled through browser settings without impacting your ability to use the Platform.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by phferry:
To exercise any of these rights, please contact phferry's Data Protection Officer using the details in Section 14. phferry will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.
If you believe phferry has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The phferry Platform is strictly intended for adults aged 21 years and above. phferry does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process for all phferry accounts.
If phferry becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted in accordance with applicable law, and any deposits or winnings will be handled in accordance with phferry's Terms and Conditions.
If you are a parent or guardian and believe that a minor has registered an account on phferry, please contact our support team immediately using the details in Section 14.
phferry reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, phferry will notify registered players via the email address on file and by posting a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the phferry Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how phferry protects your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phferry, please contact our Data Protection Officer:
phferry Data Protection Officer
Website: phferry.net
Email: privacy at phferry.net
Response Time: Within 30 days of receipt of your request
Support Hours: 24/7, including Philippine public holidays
For general account support, please visit our FAQ page. For information about your rights as a player, including responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. For the full terms governing your use of the Platform, please review our Terms & Conditions.
A quick look at the core principles behind phferry's approach to data privacy and player protection.
All data transmitted between your device and phferry is protected by industry-standard TLS encryption. Sensitive data including passwords and financial credentials is encrypted at rest. Your information is never transmitted in plain text.
phferry staff access to player data is restricted on a strict need-to-know basis. All internal access is logged and audited. No phferry employee can access your financial credentials or full payment details.
phferry does not sell, rent, or trade your personal information to any third party for marketing purposes. Data shared with service providers is governed by strict contractual obligations and used only for the purpose it was shared.
phferry's data practices are designed to comply with Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines. A dedicated Data Protection Officer oversees compliance and handles all data subject requests.
phferry players have the right to access, correct, delete, and port their personal data. You can manage your communication preferences and withdraw marketing consent at any time through your account settings or by contacting our DPO.
phferry retains your data only for as long as necessary to fulfill the purpose it was collected for, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymized — not archived indefinitely.
phferry is built for Filipino players who value both great games and peace of mind. Register your account today, deposit from ₱100 via GCash or your preferred bank, and enjoy Dragon Fortune, W Live, 3-Hand Casino Hold'em, and more — with your data fully protected. 21+ only. Please play responsibly.